- The customer is responsible for ensuring that the correct type of vehicle is ordered when booking the “airport transfer” to transport the correct number of passengers and luggage. If we do not have a chosen car available at the time, we reserve the right to send you an upgraded car.
- You will automatically receive a Trip Confirmation email for the trip you paid for. It is your responsibility to check whether the details received from us are correct.
- After assigning the journey to the driver, you will manually receive an email of the journey details. This will contain instructions for picking up the car and the driver’s contact number. If you forget to take it with you, the company will not refund your money.
- The A&T taxi service does not take any responsibility for missed flights due to any reason (such as traffic delays, accidents, breakdowns, bad weather conditions or any unforeseen circumstances).
- Eating, drinking, and/or smoking in the car is prohibited.
- We recommend that passengers plan to arrive at the airport 2 hours before the flight departure to avoid unexpected delays on the way in and out of the airport. If the two-hour boarding time is not allowed, the A&T taxi service will not be liable for any passengers who missed the flight.
- The quotation is calculated taking into account the distance, time and number of passengers in a specific itinerary. Please note that additional charges will apply to additional services provided, such as meet and greet, additional pick-ups and drop offs services, etc.
- It is recommended that all passengers purchase adequate travel insurance before booking.
- Any passenger who chooses alternative transportation without waiting for the driver will not be refunded.
- For the safety of passengers, taxi permit regulations require that all luggage is firmly fixed in the luggage compartment of the vehicle. Please make sure to take this into consideration when choosing a vehicle.
- During the journey, the exact driving route depends on the driver’s judgment, other routes may be required, and the driver will evaluate it according to the specific situation.
- Please make sure you tell us the time and date of your arrival in the UK, not your departure information. If your flight is seriously delayed, please notify us as soon as possible.
- All reservations can be cancelled for free with at least 24 hours’ notice. However, a management fee of £10 or 10% (whichever is maximum) will be charged. Any cancellations within 24 hours of the pick up time will not be refunded.
- Customers can rebook the journey via phone, email or website. You will immediately receive a confirmation email for your reservation. According to the law, drivers are not allowed to make any reservations directly, so all reservations must be made through the aforementioned media.
- If the reservation was originally made on the website, the customer can modify the reservation via phone, email or website. (Please note that a notice period of at least 12 hours is required for the website to accept any modifications, and customers must be registered on it). We strongly recommend that you make any changes via phone or email. You will receive a confirmation email with the revised details. In any case, there is no need to make any changes directly with the driver.
- Please call+44 1924 464908. Contact us as soon as possible. As long as no driver is dispatched, we will arrange for you to transfer to a new date/time for free. If you fail to notify us, there will be no refund.
- In special circumstances, such as a car breakdown or accident, if the driver cannot show up at the pick-up location, then we will try our best to arrange another car for you. However, due to circumstances and cannot be guaranteed, we will refund your reservation in full.